Privacy Policy

Effective Date: 2025-02-24

Local Warden (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect the information of our users, including both our customers (business owners) and the customers they contact through our platform.

1. Information We Collect

1.1 Information from Business Owners

We collect the following information from our customers, who are business owners using our platform to solicit feedback and collect reviews:

  • Business Information: Including business name, address, and contact details. This information is publicly available (e.g., Google Maps).
  • Payment Information: We store only the last four digits of your credit card number and expiration date for reference purposes. All other payment information is securely processed and stored by our payment provider, Stripe. We do not have access to your full payment details.

1.2 Information from End Users (Customers of Business Owners)

Our customers provide us with information about their customers, which we use to send feedback and review requests on behalf of the business owner. This information includes:

  • Name
  • Phone Number
  • Email Address

We do not collect additional information beyond what is provided to us by the business owner.

2. How We Use the Information

We use the collected information for the following purposes:

  • To contact end users on behalf of the business owner to solicit feedback and collect reviews.
  • To manage and provide our services to the business owners.
  • To process payments through our third-party payment processor, Stripe.
  • To communicate with users about updates, changes, and other service-related information.

3. Legal Basis for Processing

We collect and process personal information only where we have a legal basis to do so. This includes:

  • Consent: We rely on the business owner to obtain consent from their customers to receive communication.
  • Legitimate Interest: To provide our services and improve the user experience.
  • Compliance with Legal Obligations: To comply with legal and regulatory requirements.

4. Opt-Out and Unsubscribe Options

We provide clear and easy ways to opt out of messaging in every communication we send. End users can stop receiving messages by:

  • Replying to SMS messages with a STOP command.
  • Following the unsubscribe link in email communications.

If you have any concerns or wish to opt out of all communications, please contact us at https://localwarden.com/contact/

5. Data Sharing and Disclosure

We do not sell or share your personal information with third parties for their marketing purposes. We may share information:

  • With Service Providers: Such as our payment processor (Stripe) to provide our services.
  • For Legal Requirements: To comply with legal obligations or protect our rights.

6. Data Security

We take appropriate technical and organizational measures to protect the information we collect and store. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

8. User Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access and receive a copy of your personal information.
  • The right to correct inaccurate or incomplete information.
  • The right to request the deletion of your personal information.
  • The right to object to or restrict processing.

To exercise any of these rights, please contact us at https://localwarden.com/contact/.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify users of significant updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: https://localwarden.com/contact/

11. Acceptance of this Privacy Policy

By using our services, you agree to the collection and use of information as described in this Privacy Policy.